FAQs
Want to learn more? Check down below for a few of the questions we get asked most frequently. Ask a QuestionWhat details do I need to apply for a loan?
- Current government issued identification
- Proof of address
- Proof of income (payslips or employment verification letter)
- Name and contact details of two (2) references
Why do I need to send documents for online application?
Being a responsible lender, it is important that we do our background checks to verify your information. If our initial online checks do not provide us with enough info, we may need to ask you to confirm your identity or where you live. We will let you know if we need you to send additional documents and which ones we will need.
Can I setup a payment plan?
Your circumstances can change, that is why we stand ready to help if you think you won’t be able to make your current payments and would like to set up a new payment plan. Call us on +1876-791-9158. Our operating hours are Monday to Friday 8:30am till 5pm. We will talk about your circumstances and see how best we can assist with your payments.
How old do I have to be to apply for a loan?
How do I qualify for another loan?
What should I do if I cannot make my monthly payment?
What should I do if I don’t get a payment receipt?
If you haven’t had a payment receipt within 72 hours, give us a call on +1876-791-9158. Our operating hours are from 8:30am till 5pm Monday to Friday.
How long does loan approval take?
Can I reschedule my monthly payments?
Will I get a payment confirmation/receipt?
What should I do if I have a question about a payment or my account?
The best thing to do is give us a call on +1876-791-9158. Our operating hours are Monday to Friday, 8:30am until 5pm.
Resources
Here are a few articles we've written to help you manage your finances.
Financial Health Basics
Track your spending: The first step in organising your budget is to review your income and expenditure.